The Ultimate Digital Customer Service Guide

In our recent Customer Experience Series, Mashable dove deep into the mysterious alchemy of customer service. Those who own their own business will tell you: Getting (and keeping) customers is not easy. There are so many different factors that must work together perfectly within a company to ensure that fans of your brand stay happy.

A sushi retailer develops a taste for mobile payments

The founder of Hiroshi's catering says taking payments with a smartphone is convenient. Aaron Thorne used to cringe each time he had to turn away a customer who didn’t have cash while working farmers’ markets in the San Francisco bay area.

EBay creating second development center in India

IDG News Service - EBay is hiring for a development center it is setting up in Bangalore, its second in the country. The online auction company said Tuesday that it will hire 1,000 employees over the next three years at the new facility.

EcommerceBytes Soundoff: Letters to the Editor

In every issue, readers soundoff about issues important to them. From shipping to payment services, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views.

Amazon's Jeff Moore Touts FBA Benefits, Prime on Your Site

Amazon.com's Jeff Moore explained the many benefits to merchants of using Amazon's Fulfillment by Amazon (FBA) service in a session titled "The ABCs of Fulfillment by Amazon" Sunday morning at the Monsoon Commerce conference in Philadelphia.